Terms and conditions

Please note that credit card payments for PALO SANTO TRAVEL are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as PALO SANTO TRAVEL on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.


By booking and paying for a tour with Palo Santo Travel, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”, "passanger", "client") and Palo Santo Travel, Malecon Julio Izurieta y Abdon Calderon. Puerto López-Ecuador.  


All prices are in US Dollars and are subject to change without previous notice. Prices are based on one person, only in the fishing tour is for boat.


The itineraries are planned with great care, although, for operational reasons, it may be necessary to change the sequence of activities in the itinerary or the specified route, and though such cases are rare, in general the itinerary should b treated only as a basic guideline. Please remember we are in front of the wild animals, the behaviour could change our route or our schedule.


All tours initiated from Puerto Lopez, in our offices located on the Malecon Julio Izurieta and Abdon Calderon (in front of the marina or the large antennas in the beach in Puerto Lopez), you should be in Palo Santo Office, ten minutos before of the tour. Only in the case of the tours that indicate internal transport or transfer are pick up from the hotel. Tourists should approach one day before the tour to pay the percentage before starting the tour. The offices are open Monday through Saturday from 8:00 a.m. to 7:00 pm with a lunch break. In case you can not approach should write to palosanto22@gmail.com or whats up +593995464860 to communicate where you are in wich hotel and finalize payment details. We are not responsible domestic ground transportation but payment is made or the respective hotel reported. There is no internal transport for marine tour.


Cancellations and Reimbursements:

Notifications of cancellations and requests for reimbursements should be made in writing and include all pertinent information, and they will all receive immediate attention by PALO SANTO TRAVEL.

If a notification of cancellation is received 30 days before the estimated date of arrival in South America, the reimbursement is subject to a penalty of 30% of the total cost. Or you could change the date without cost.

If a notification of cancellation is received 29-16 days before the estimated date of arrival in South America, the reimbursement is subject to a penalty of 60% of the total cost. Or you could change the date without cost.(*) 

No reimbursement will be made if the notification of cancellation is received 15 or less days before the estimated date of arrival in your destination in South America, or in the case of a no-show by passenger(s) or for cancellations made during the trip itself.(*) 

Some services may be interrupted or cancelled due to climate conditions, forces of nature, acts of God, riots, or other conditions beyond the control of the hotels, airlines, other operators, Palo Santo Travel or its associates. No reimbursements will be made as a result of such interruptions or cancellations beyond our control.(*) 

(*) NOTICE: Some tour providers have more rigorous cancellation policies. Therefore, these providers keep the right to impose a penalty on said reservations. No reimbursements, change of name or date may be applied. During the high season, our company reserves the right to change our cancellation policies, if our operators should apply further penalties apart from those stated above.


Palo Santo Travel reserves the right to suspend or not to start the tour if the passenger does not respect the rules of the guides, captains and especially the Machalilla National Park thats protects terrestrial and marine species living in their habitats. During all tours the respective rules were mentioned to enjoy every tour in the company of others. Recalling that most tour are shared and we are in one of the most sensitive and important protected areas of Ecuador.


In all travel arrangements Palo Santo Travel acts on behalf of and to the order of our customers, organising on their behalf and naming the transport means, lodgings or other required tourist services, and we can thus not assume any responsibility for cases of accidents, losses, delays or interferences for reasons of forces of nature or other acts that do not involve our responsibility, especially regarding programs and schedules. All information is private information between Palo Santo Travel and our clients.


PALO SANTO TRAVEL will not be liable for any illness, pregnancy or physical or mental incapacity, accidents, which may put in danger the health or integrity of any passengers or third parties during the execution of the contracted tour or that may imply any limitation or impediment for our company to provide such tourist services. Thus, our company will NOT recognise any claim or refund due to any such abovementioned conditions, including such cases where under normal conditions no such problem would arise. Furthermore, we request to be informed regarding any such limitation prior to the contracting of our services, in order to recommend services that will take into account any such existing impediments.


All verification and / or applications for "visas" or permits to enter one or several countries are the sole responsibility of, and should be carried out by the traveller before his or her journey. The traveler is under the obligation to have these documents in order. PALO SANTO TRAVEL will not assume any responsibility for the lack of these permits and / or visas that may affect the proper carrying out of the contracted tour or pose a hinder for it to fulfill the offered tourist services. Thus, the Company will NOT recognize ANY claim or devolution WHATSOEVER.


All payments will be made in US dollars by one of the following means: bank to bank transfer to our bank account or credit card payments. Additional fees will be added for credit card payments at time of payment. Full payment must be received before the arrival of all passengers. Please, you should pay a day before the tour or contact us via email or whats up with information of your hotel and arrange the departure and pending payment percentage.